Rubbish Clearance Roehampton Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Clearance Roehampton provides rubbish clearance, waste removal and related services to domestic and commercial customers. By making a booking, accepting a quotation, allowing our operatives access to your premises, or otherwise using our services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not proceed with your booking or use our services. Please read this document carefully before confirming any appointment.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company", "we", "us" or "our" means Rubbish Clearance Roehampton, the service provider of rubbish clearance and waste collection services.
1.2 "Customer", "you" or "your" means the person, firm or organisation requesting or receiving our services.
1.3 "Services" means any rubbish clearance, waste collection, bulky item removal, garden waste removal, house or office clearance, and any associated loading, transport and disposal provided by us.
1.4 "Waste" means any items, materials, refuse or goods presented by you for collection and disposal as part of the Services.
1.5 "Booking" means any appointment made for the provision of the Services, whether confirmed by telephone, email, online request or in person.
2. Scope of Services
2.1 We provide rubbish clearance and waste collection services for residential and commercial premises within our operational area. Our services include collection, loading, transportation and lawful disposal or recycling of Waste.
2.2 We reserve the right to refuse to collect certain types of Waste, including but not limited to hazardous, toxic, explosive, medical, clinical, chemical or biological waste, asbestos, pressurised containers, and any items we reasonably consider unsafe to handle or transport.
2.3 We do not provide dismantling, electrical disconnection, plumbing disconnection or building works unless specifically agreed in writing. Where you request items to be moved from inside a property, it is your responsibility to ensure safe and clear access.
3. Booking Process
3.1 You may request a booking by telephone or other communication channels accepted by us. Bookings are subject to availability and are not confirmed until we have provided explicit confirmation and, where required, you have accepted any applicable quotation.
3.2 When making a booking, you must provide accurate and complete information regarding:
a. The type, approximate amount and nature of Waste to be collected.
b. The location and access arrangements for the premises.
3.3 Any quotation or estimate we provide is based on the information supplied by you. If, on arrival, the Waste differs in volume, type or access difficulty from the details given at the time of booking, we may:
a. Adjust the price accordingly.
b. Offer to complete only part of the job.
c. Decline to carry out the Services and apply a call-out or cancellation charge.
3.4 We aim to attend during the agreed time window but do not guarantee exact arrival times. Time is not of the essence in relation to performance of the Services. We will notify you of any significant delays where reasonably possible.
4. Quotations and Prices
4.1 Quotations may be given as a fixed price or as an estimate based on the volume and type of Waste and the access conditions described by you.
4.2 Our charges are generally based on the volume of Waste, weight, labour time, and any additional services required. Additional charges may apply for:
a. Excess volumes or overweight loads.
b. Difficult access, including stairs, long carrying distances or restricted loading.
c. Parking fees, congestion charges, tolls or penalty charges incurred due to incomplete or inaccurate information provided by you.
4.3 All prices are quoted in pounds sterling and may be subject to VAT or other applicable taxes where relevant. Any such taxes will be clearly stated where applicable.
4.4 We reserve the right to revise our prices at any time. The price applicable to your booking will be the price confirmed at the time of booking, subject to any variations in Waste volume, type or access as described in these Terms and Conditions.
5. Payments
5.1 Payment for the Services is due on completion of the job, unless otherwise agreed in writing prior to the Service date.
5.2 We may accept payment by cash, bank transfer, debit card or credit card, subject to any methods we make available at the time of service. We reserve the right to refuse certain payment methods at our discretion.
5.3 For commercial or account customers, alternative payment terms may be agreed in writing. Where credit terms are granted, payment must be made in accordance with the agreed terms. Failure to pay on time may result in suspension of services and the addition of interest and collection costs.
5.4 If payment is not received when due, we may charge interest on overdue amounts at the statutory rate permitted under applicable legislation, accruing daily until payment is made in full. You will also be liable for all reasonable costs incurred by us in recovering unpaid sums.
6. Cancellations, Rescheduling and Access
6.1 You may cancel or reschedule a booking by contacting us. We request that you provide as much notice as possible so that we can adjust our schedules.
6.2 Where you cancel a booking with less than 24 hours' notice prior to the scheduled arrival time, we reserve the right to charge a reasonable cancellation fee to cover our costs and loss of opportunity.
6.3 If we attend your premises at the agreed time and are unable to gain access, or the job cannot proceed for reasons within your control, we may treat this as a late cancellation and charge a call-out or cancellation fee.
6.4 We may cancel or reschedule a booking due to circumstances beyond our control, including but not limited to vehicle breakdowns, severe weather, staff illness, road closures or safety concerns. In such cases, we will not be liable for any resulting losses, but we will offer an alternative appointment where reasonably possible.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
a. You have full authority to request removal of any Waste from the premises.
b. There is safe, clear access for our vehicles and operatives.
c. Any parking arrangements required for our vehicle are organised, and any necessary permits or permissions are obtained in advance.
7.2 You must clearly identify and present the Waste to be collected. If any items are not to be removed, you must make this clear to our operatives before loading commences.
7.3 You must not include hazardous or prohibited materials in the Waste without prior written agreement. If such items are discovered, we may refuse to remove them, charge additional fees for safe handling and disposal, or terminate the Services.
8. Waste Ownership, Disposal and Recycling
8.1 By presenting Waste for collection and allowing it to be loaded onto our vehicle, you confirm that you are the owner of the Waste or have full authority from the owner to dispose of it.
8.2 Once the Waste has been loaded onto our vehicle and any payment has been made or confirmed in accordance with these Terms and Conditions, ownership of the Waste transfers to us and you relinquish any ownership rights.
8.3 We will transport and dispose of the Waste at licensed facilities in accordance with applicable waste management, environmental and duty of care regulations. We aim to reuse and recycle Waste wherever reasonably practicable in line with our operational policies and local requirements.
8.4 We comply with applicable waste regulations, including the requirement to hold appropriate licences or registrations for the transport and handling of controlled waste. We may issue a waste transfer note or other documentation where required by law.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the Services. However, we shall not be liable for any loss or damage arising from:
a. Pre-existing defects or weaknesses in your property.
b. Inadequate or unsafe access, or failure to remove obstacles.
c. Items not removed due to your unclear instructions or restrictions beyond our control.
9.2 You must remove or protect any fragile items, valuables or breakables in areas where our operatives will be working. We shall not be responsible for damage to items that you have left in areas of obvious risk.
9.3 If you request our operatives to move items in ways that may be unsafe or unsuitable, you accept full responsibility for any damage that may result. Our operatives may refuse to perform any task they consider unsafe or likely to cause damage.
9.4 To the fullest extent permitted by law, our total liability to you for any claim arising out of or in connection with the Services shall be limited to the total price paid or payable for the specific job giving rise to the claim.
9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.
10. Complaints and Claims
10.1 If you have any concerns or complaints about the Services, you should contact us as soon as reasonably possible, providing full details and any supporting evidence.
10.2 Any claims for loss or damage must be notified to us in writing within a reasonable time of the issue becoming apparent and, in any event, no later than 14 days from the date of the job. Failure to do so may prejudice our ability to investigate and resolve the matter.
10.3 We will investigate complaints and claims promptly and, where appropriate, may request additional information or an opportunity to inspect the alleged damage. You agree to cooperate reasonably in this process.
11. Insurance
11.1 We maintain insurance cover appropriate to our rubbish clearance and waste collection activities. Details of our insurance can be provided upon reasonable request.
11.2 It is your responsibility to ensure that your own property and contents insurance is adequate and in force. Our Services are not a substitute for your own insurance cover.
12. Data Protection and Privacy
12.1 We may collect and process personal data about you for the purposes of managing your booking, providing the Services, taking payment and administering our business.
12.2 We will handle your personal data in accordance with applicable data protection laws. We will not sell your personal data to third parties and will only share it where necessary for the provision of the Services, compliance with legal obligations or legitimate business interests.
13. Force Majeure
13.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, extreme weather, transport disruption, accidents, strikes, lockouts, government restrictions, or acts of God.
13.2 In such circumstances, we may suspend the Services for the duration of the event or terminate the affected booking without liability, but we will use reasonable endeavours to minimise disruption and, where possible, rearrange your appointment.
14. Variations to the Terms
14.1 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on our website or otherwise made available to you.
14.2 The Terms and Conditions in force at the time of your Booking will apply to that Booking, unless a change is required by law or regulatory guidance, in which case the updated terms may apply immediately.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.
15.2 If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
By proceeding with a booking or allowing our operatives to begin work, you confirm that you have read, understood and agree to these Terms and Conditions for rubbish clearance and waste collection services.
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