Rubbish Clearance Roehampton Privacy Policy

This Privacy Policy explains how Rubbish Clearance Roehampton collects, uses, stores and protects the personal data of its customers and prospective customers in the Roehampton area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Policy applies to all individuals who contact us, request a quotation, book our rubbish clearance services, or otherwise interact with us in the Roehampton area.

By using our services or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. We may update this Policy from time to time, and any changes will apply from the date of publication of the revised version.

Who We Are

Rubbish Clearance Roehampton provides waste removal and rubbish clearance services to residential and commercial customers in and around Roehampton. For the purposes of data protection law, we act as the data controller for the personal data we collect and process in relation to these services.

This means we are responsible for deciding how and why your personal data is used and for ensuring that it is handled in accordance with applicable data protection legislation.

What Personal Data We Collect

We collect and process different types of personal data to provide our services and manage our relationship with you. The categories of data we may collect include:

Contact details, such as your name, address, service address, email address and telephone number.

Service and booking information, such as details of your enquiries, quotations, booking dates, times and locations, access instructions for the property and details of the waste to be collected.

Payment and billing information, such as records of payments made, amounts charged, invoices and methods of payment. We do not retain full card details if payment is made by card, but we may receive limited card or transaction identifiers from our payment processor.

Communications data, such as emails, messages, call notes and any feedback or complaints you provide in relation to our services.

Operational and website-related data, such as IP addresses, device identifiers, approximate location data, and information on how you access and use our website or online booking tools, where applicable.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form or any other communication channel. This includes when you request a quotation, make a booking, ask a question, submit a complaint, or otherwise interact with our team.

We may also receive personal data indirectly through third parties where necessary to provide our services, for example via partner platforms that pass on your enquiry to us. In addition, some technical data, such as IP addresses and device information, may be collected automatically when you visit our website.

Lawful Bases for Processing Your Data

We only collect and use your personal data where we have a lawful basis to do so. Depending on the specific activity, we rely on the following lawful bases under data protection law:

Contract. We process your personal data when it is necessary to enter into or perform a contract with you, such as arranging a quotation, confirming a booking, collecting payment, or providing rubbish clearance services at your property.

Legal obligation. We process certain information to comply with our legal duties, such as record-keeping obligations, accounting requirements, tax rules and applicable waste disposal regulations.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our daily operations, improving our services, handling enquiries and complaints, recovering debts, preventing fraud, and maintaining security.

Consent. In limited circumstances, we may rely on your consent, for example where required for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To respond to enquiries and provide quotations for rubbish clearance services in Roehampton.

To set up, manage and fulfil bookings, including arranging suitable dates and times, accessing your property, and ensuring safe and lawful waste removal.

To process payments, issue invoices, manage refunds and maintain accurate financial and transactional records.

To communicate with you about your bookings and services, including confirmations, updates, changes, reminders and follow-up communications.

To improve our services, manage our business, train staff, and monitor the quality and safety of our operations.

To handle complaints, resolve disputes, enforce our contractual rights and manage legal claims.

To comply with legal and regulatory obligations, including those relating to waste disposal, financial reporting and data protection.

To send you information about similar services that we provide, where permitted by law and where you have not opted out of such communications.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as data processors on our behalf or as independent data controllers.

Data processors are service providers who process personal data under our instructions. Examples include payment processing providers, accounting and bookkeeping services, IT and hosting providers, communication platforms, customer relationship management tools and companies that support our website.

Where we use data processors, we put in place written contracts requiring them to only process personal data in accordance with our instructions, keep it secure and comply with data protection law.

We may also share data with other parties such as insurers, legal and professional advisers, government authorities, regulators and law enforcement bodies, where this is required by law or necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom, or where data is stored or accessed from another country, we take steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or equivalent safeguards approved under applicable data protection law.

Data Retention

We keep your personal data only for as long as it is reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, accounting or reporting requirements.

In general, data related to quotations, bookings, services and payments will be retained for a period that enables us to respond to queries, manage our relationship with you, and comply with tax and accounting rules. This will usually be up to seven years from the end of our relationship with you, unless a longer retention period is required by law or necessary due to ongoing disputes or legal claims.

Once personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration and destruction. These measures include restricting access to personal data to those who need it for their role, using secure systems and storage solutions, training staff on data protection responsibilities and regularly reviewing our security arrangements.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all customers and individuals whose data we process in the Roehampton area, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of that data, together with information about how it is used.

Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction. You have the right to ask us to restrict the processing of your personal data in certain situations, such as while we investigate a concern about its accuracy.

Right to object. You have the right to object to processing based on our legitimate interests, and to object at any time to the use of your personal data for direct marketing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to request that we provide your personal data in a commonly used format or transfer it to another service provider.

Where we rely on consent as a lawful basis, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Contacting Us

If you wish to exercise any of your rights or have any questions or concerns about this Privacy Policy or how we handle your personal data, you can contact Rubbish Clearance Roehampton using the contact details provided on our usual customer communications or invoices.

If you are not satisfied with our response or believe your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant data protection supervisory authority. We encourage you to contact us first so that we can try to resolve any issues directly.

This Privacy Policy applies to all Rubbish Clearance Roehampton customers and individuals whose data we process in connection with our services in the Roehampton area.